Privacy Policy

Shenzhen ATLI Technology Co., Ltd. (hereinafter referred to as "ATLI", "we", "us") is fully aware of the importance of privacy to you and will respect your privacy. The " Privacy Policy" (hereinafter referred to as "this Policy") applies to the products and services provided by us and their extended services, including the ATLI Cam App, the ATLI Cam+ App, the ATLI Remote Desktop Client, Official Website, and new forms that emerge with technological development (hereinafter referred to as "our platform") that provide various products and services to you.
If a specific product or service provided by us has a separate privacy policy or user service agreement, the privacy policy or user service agreement of that product or service will prevail. For matters not covered by the privacy policy and user service agreement of such product or service, this Policy shall prevail. If our affiliated company uses our provided products or services but has not set an independent privacy policy, this Policy shall also apply to that part of the product or service. Unless otherwise agreed, the terms used in this Policy have the same meanings as those in the "ATLI User Service Agreement."
If you are a minor (age under 18) or a person who does not have full capacity for civil conduct ("minor") according to the laws of the jurisdiction where you reside, please carefully read and fully understand this agreement with the accompaniment of your legal guardian and obtain the consent of your legal guardian before using ATLI's products and services.
Please read this Policy carefully and make sure you understand our rules for handling your personal information. We will follow current laws and regulations, handle your personal information properly based on legitimate and proper methods, and adhere to the principle of good faith. If you have any questions about this Policy, you can contact us through the contact information published on our platform.
This Policy will help you understand the following contents:
1. How we collect and use your personal information
2. How we use Cookies and similar technologies
3. How we share, transfer, and publicly disclose your personal information
4. How we protect and store your personal information
5. How you manage your personal information
6. Notifications and revisions
7. How to contact us

1. How we collect and use your personal information
Personal information refers to various information recorded electronically or by other means that is related to identified or identifiable natural persons, excluding information processed anonymously. Please note that the definition of "personal information" (or "personal data," "personal data," "Personal Information," "Personal Data," or similar expressions) may vary in different countries or regions. Please refer to the relevant laws and regulations on personal information protection in your jurisdiction for specific scope.
We will follow the principles of legitimacy, legality, and necessity to collect and use the personal information you actively provide during the use of products and services, as well as the personal information generated by the use of products and services, for the following purposes described in this Policy, and obtain relevant personal information from third parties. If we intend to use your personal information for purposes not specified in this Policy, or use information collected for specific purposes for other purposes, we will inform you in a reasonable manner and obtain your consent again before use.
A. Collection and use of personal information
When you use our products/services, we need to collect and use the following personal information from you:
a) Registration and login
When you register and log in to our platform using an email address, we need to collect your email address and password. During registration, to confirm the authenticity of your identity, we will verify your identity by sending a verification code to your email.
When you register and log in to our platform using a phone number, you need to provide us with your phone number, and we will verify your identity by sending a SMS verification code.
After registering an account, you can choose to provide your nickname, avatar, gender, birthday, location, and profile description. If you refuse to provide the above information, it will not affect your use of our platform to register an account.
b) Services and support
After-sales service - When you apply for after-sales service, in order to accurately diagnose problems and provide maintenance services, we need to collect your geographic location information, product serial number, product purchase information, problem description, pickup and delivery address.
Feedback and suggestions - When you provide feedback on bugs or suggestions to us, in order to contact you, we need to collect information related to the issues you need to feedback (such as product category, problem type, reproduction steps, reproduction probability, recoverability, etc.) and your name, phone number, or email address.
Customer service - When you inquire through our platform, email, or any written form, in order to resolve your issue, we need to collect the communication records between you and customer service.
c) Improve or optimize our services
Using our platform services through mobile electronic devices - To improve or optimize our services, we may read information related to your device's geographic environment and location, as well as information related to mobile devices, such as device model, device identification code, operating system, resolution, telecommunications operator, Android ID, Android SD card data, etc.
Accessing our platform web pages through computers or using our platform services - To improve or optimize our services, we will automatically receive and record information on your browser and computer, such as your Media Access Control (MAC) address, GPS address, screen resolution, operating system and its version, device manufacturer and model, language, internet browser and its version, name and version of the software you are using, and the time of taking photos.
d) Provide basic services and improve security
When you use our products or services, we need to collect information such as usage logs generated thereby. When you submit information using our platform, we need to collect information such as your Wi-Fi connection status and hardware serial number.
When you access our web pages through computers or access our mobile web pages through mobile smart terminals, and download, install, and use our services through our client software or client software of our affiliated companies, we may read information related to your device, such as Media Access Control (MAC) address, browser name and version, language, geographic location information, device manufacturer and model, device identification code, operating system, resolution, telecommunications operator, etc.
In addition to the above information, any other information you send to us.
B. Device permission

To achieve the above purposes, we may need you to grant us access permissions on your device:

Permission	System	Purpose
Network	iOS/ Android	Control and manage camera
Bluetooth	iOS/ Android	Connect and control camera
Album	iOS/ Android	Download and export files from the camera
Local network	iOS/ Android	Search for nearby cameras
Notification	iOS/ Android	Receive messages from App
Location	iOS/ Android	Search for and connect to cameras
Storage	iOS/ Android	Connect and control cameras

 

C. Use of Personal Information
We strictly adhere to the provisions of laws and regulations and the agreements with users under this policy and use the collected information for the following purposes. If we intend to use your information for purposes beyond the following, we will explain the use to you in advance and obtain your consent.
a) Review and approve user account registration applications.

b) Provide users with basic service functions of our platform services, software, and hardware.

c) Analyze and research the collected product logs to improve the performance of our products or service quality.

d) Respond to your inquiries and answer your questions.

e) Send you relevant information, such as changes in our service policies, applicable terms, and policy changes.

f) Complete activities related to our products or services that you choose to participate in, or surveys related to services, promotions, and marketing activities.

g) Provide you with information related to our products and services or related information about products or services of our affiliated companies or other third parties, and push seminars or interest groups related to products and services to you.

h) To prevent, detect, investigate fraud, harm to security, illegal or violations of agreements, policies, or rules with us or our affiliates, to protect your, our other users, or our or our affiliates' legitimate rights and interests.

i) For auditing, developing new products, analyzing usage trends, improving operational efficiency, and promoting purposes.

j) Other usage scenarios with your consent.
D. Additionally, according to relevant laws, regulations, and national standards, in the following situations, we may collect and use your personal information without seeking your authorization:
a) Related to fulfilling obligations as stipulated by laws and regulations regarding the personal information controller.

b) Directly related to national security and national defense security.

c) Directly related to public safety, public health, and significant public interests.

d) Directly related to criminal investigations, prosecutions, trials, and judgment enforcement.

e) Difficult to obtain the individual's authorization due to the need to protect the life, property, and other significant legitimate rights and interests of the individual information subject or other individuals.

f) The involved personal information is voluntarily disclosed to the public by the individual information subject.

g) Necessary for entering into and performing contracts at the request of the individual information subject.

h) Collecting personal information from legally publicized information, such as through lawful news reporting, government information disclosures, and other channels.

i) Necessary to ensure the safe and stable operation of the provided products or services, such as discovering and handling malfunctions of products or services.

j) Necessary for conducting lawful news reporting by the personal information controller, who is a news unit.

k) Necessary for academic research institutions, for statistical or academic research conducted in the public interest, and when providing external academic research or descriptive results, de-identifying the personal information contained in the results.

E. Rules for the Use of Personal Information
a) We will use the collected personal information to achieve the purposes listed in this policy and to realize the service functions of our services.

b) Please understand and agree that for all personal information you provide when using our products and/or services, unless you delete it or refuse us to collect it through system settings, it will be deemed as your continuous authorization and consent for us to use it while you use our products and/or services. After you cancel your account, we will stop using and delete your personal information, except as otherwise provided by laws and regulations; you can click "Delete Account" on the "My Account" page in the ATLI Cam + App to cancel your account and delete information.
c) When we intend to use your personal information for in other purposes not specified in this policy, or use personal information collected for specific purposes for other purposes, we will obtain your explicit consent in advance. Please understand that the products and/or platform services we provide to you will be continuously updated and changed. If you choose to use other products and/or services not specified in this policy, we will explain in detail the purpose, method, and scope of information collection and obtain your consent through agreements, page prompts, etc., before collecting your personal information. If you do not agree to provide the aforementioned information, you may not be able to use the product and/or service, but it will not affect your use of existing products and/or services.

2. How We Use Cookies and Similar Technologies
To provide you with a more convenient access experience, we may use small data files to identify your identity when you access our platform or use our platform services, in order to omit the steps of repeatedly entering registration information for you, or to help determine the security of your account. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). The Cookies we use will not obtain your email address or any personal information.
Cookies are mainly used to improve your experience when accessing our platform or using our platform services, provide you with customized display options, provide statistical reports on network activities, or meet the security requirements of software and websites. We also use Cookies to preload related content.
When you first visit our platform or use our platform services, if you agree to use Cookies in accordance with the terms of this policy, it means that thereafter you will allow us to use Cookies each time you visit or use it. You can disable Cookies by configuring your browser or be reminded when a website uses Cookies. However, if you disable Cookies, you may not be able to use the functions or services of our platform or website normally.
3. How We Share, Transfer, and Publicly Disclose Your Personal Information
A. Sharing of Personal Information
Except for the following circumstances, we will not share your personal information with third parties:
a) Obtaining your prior consent or authorization.

b) Provide according to mandatory requirements of laws, regulations, and administrative or judicial departments.

c) Within the scope permitted by laws and regulations, it is necessary to provide to maintain the legitimate interests, property, or safety of our affiliates or cooperative parties, you or other users, or the public.

d) Only by sharing your personal information can we achieve the core functions of our products and/or services or provide you with the services you need.

e) Provided in accordance with relevant agreements signed by you (including electronically signed electronic agreements and corresponding platform rules) or other legal documents.

f) Used for social public interests or emergency public health incidents in compliance with laws and regulations.

B. Transfer of Personal Information
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
a) With your prior consent or authorization.

b) In accordance with relevant agreements signed with you or other legal documents.

c) In cases involving mergers, acquisitions, asset transfers, bankruptcy liquidation, or similar situations, if personal information transfer is involved, you understand and agree that your personal information will be transferred to relevant third-party companies or organizations. We will require the new entities holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require these entities to obtain your authorization again.

C. Disclosure of Personal Information
We will only disclose your personal information under the following circumstances and with the premise of adopting security protection measures that comply with industry standards:
a) After obtaining your consent.

b) In situations where it is required by laws, regulations, legal procedures, litigation, or government authorities.

D. Third-party Plugins/SDK Integration
In order to provide and optimize our products and/or services, third-party plugins/SDKs are embedded in our platform. While these third-party plugins/SDKs assist us in providing you with comprehensive services, they may collect your personal information.
We will take necessary measures to control the collection and use of your personal information by these third-party plugins/SDKs, ensuring the effective protection of your personal information.

4. How We Protect and Store Your Personal Information
A. Storage Time
We will only store your personal information for the period necessary to achieve the purposes stated in this policy and within the time limits required by laws, regulations, and regulatory requirements unless there is a mandatory retention requirement under the law.
If we terminate services or operations, we will promptly cease the activities of collecting your personal information, comply with relevant legal requirements to notify you in advance, and delete or anonymize your personal information after terminating services or operations, except as otherwise provided by laws, regulations, or regulatory authorities.
B. Storage Location
Currently, we use Alibaba Cloud databases (Hong Kong node) to store your personal information. This means that your personal information may be transferred to countries or regions outside your place of residence or accessed by countries or regions outside your place of residence.
C. Storage Security
We have adopted security protection measures that comply with industry standards and are reasonably feasible to protect your information, prevent unauthorized access, disclosure, use, modification, damage, or loss of personal information. We will take the following measures to ensure the security of your data:
a) Use encryption technology to enhance the security of personal information. Data exchange between your browser and the server is protected by SSL protocol encryption, providing secure browsing through HTTPS protocol.

b) Use trusted protection mechanisms to prevent personal information from malicious attacks.

c) Deploy access control mechanisms to ensure that only authorized personnel can access personal information.

d) Conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

e) Establish specialized data compliance management systems, processes, and organizations to ensure information security. For example, we strictly limit the scope of personnel accessing information, require them to comply with confidentiality obligations, and conduct audits.
We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the shortest period necessary to achieve the purposes stated in this policy, unless otherwise provided by laws and regulations in your jurisdiction.
The internet environment is not completely secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial protective facilities are compromised, resulting in unauthorized access, disclosure, tampering, or destruction of information, and causing damage to your legitimate rights and interests, we will bear corresponding legal responsibilities. In the event of a personal information security incident, we will strictly follow the requirements of laws and regulations in your jurisdiction to promptly inform you of the basic situation and possible impacts of the security incident, the measures we have taken or will take, suggestions for you to autonomously prevent and reduce risks, and remedial measures for you.
We will timely inform you of the relevant situation through emails, letters, phone calls, push notifications, etc. If it is difficult to inform individual data subjects one by one, we will adopt reasonable and effective methods to publish announcements. At the same time, we will actively report to regulatory authorities the handling of personal information security incidents and fulfill other obligations stipulated by laws and regulations.

5. How You Manage Your Personal Information
In accordance with relevant laws, regulations, standards, and common practices in other countries and regions, we ensure that you have the following rights regarding your personal information. However, please note that if the relevant personal information you request has already exceeded the minimum period necessary to achieve the purposes described in this policy or has been deleted, we may not be able to respond to your requests for personal information rights. The personal information rights you can exercise include:
A. Right to Access Personal Information
You have the right to access your personal information in accordance with the laws and regulations.
If you wish to access and edit your personal information in your account, you can log in to your account on our website or app to access personal data, change passwords, change email addresses, and perform other related operations.
B. Right to Rectify Personal Information
If you discover errors in how we process your personal information, you have the right to request corrections. You can contact us at any time through the contact information provided on the website or app, or you can send an email to service@atliview.com.
C. Right to Erasure of Personal Information
You can request the deletion of personal information in the following circumstances, except as otherwise provided by laws and regulations:
a) Our collection and use of personal information violate laws and regulations.

b) Our processing of personal information violates agreements with you.

c) We collect and process your personal information without your consent.

d) You no longer use our products or services, or you have canceled your account.

e) We no longer provide products or services to you.

D. Right to Delete Account
You can delete your previously registered account through the methods specified on our platform or by contacting customer service.
When you contact our customer service to delete, we will complete your request within 15 working days. After deleting your account, we will stop providing products or services to you and, upon your request, delete your personal information, except as otherwise provided by laws and regulations.
E. Right to Data Portability
You have the right to obtain a copy of your personal information.
You can contact our customer service at any time, and we will respond to your request within 15 working days. If technically feasible for us, such as through data interface matching, we can directly transmit a copy of your personal information to a third party specified by you.
F. Right to Restrict Automated Decision-Making Systems
In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to request an explanation from us, and we will also provide appropriate remedies.
G. Right to Restrict Processing of Personal Information
You can restrict our processing of your personal information in the following circumstances:
a) You doubt the accuracy of the personal information we collect from you, or we are verifying the accuracy of the personal information.

b) You believe that our processing of your personal information is illegal.

c) The purposes for which we collected your personal information as stated in this policy no longer require your personal information, but you need the personal information for legal claims.

d) The legal basis for processing your personal information is for public interest or legitimate interests of us and third parties.
H. Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes, as well as the right to object to automated decision-making, including any analysis that has legal implications or significant impacts on you personally. You can adjust the scope of our continued collection of personal information or withdraw your consent at any time.

Upon withdrawal of consent or authorization, we will cease processing the corresponding personal information and will no longer be able to provide services associated with the withdrawn consent or authorization. Adjusting the scope of consent does not affect the processing of your personal information based on your consent or authorization before the adjustment.

I. Response to Requests
If you are unable to exercise the aforementioned rights or if you believe that we have violated any laws, regulations, or agreements regarding the processing of your personal information, you can contact us through the channels specified in this policy. For security purposes, you may need to provide a written request or other forms of identification. We may request verification of your identity and will process your request within the time frame prescribed by the laws and regulations of your jurisdiction.
We generally do not charge any fees for your reasonable requests, but we may charge a certain cost fee depending on the circumstances for multiple, excessive requests. We may refuse requests that are unreasonably repeated, require excessive technical means (such as the development of new systems or fundamental changes to existing practices), pose risks to the legitimate rights of others, or are impractical (such as requests involving information stored on backup tapes). In the following circumstances, according to laws and regulations, we will be unable to respond to your requests:
a) Directly related to national security and national defense security.

b) Directly related to public security, public health, and major public interests.

c) Directly related to criminal investigation, prosecution, trial, and execution of judgments.

d) There is sufficient evidence to suggest that you have subjective malice or abuse of rights.

e) Responding to your request would cause serious harm to your or others' legitimate rights and interests.

f) Involves trade secrets.

6. Notification and Revision
In order to provide you with better services and to keep up with the development of our business, this policy will be updated accordingly. However, without your consent, we will not reduce the rights you are entitled to under this policy. We will notify you of relevant updates through appropriate means before the new version takes effect, such as by publishing the updated version on our website and mobile app, and we also encourage you to visit our platform regularly to stay informed of the latest privacy policy.
For significant changes, we will provide more prominent notification (such as special prompts on browsing pages) to explain the specific changes to the privacy policy.
Significant changes referred to in this policy include but are not limited to:
a) Significant changes in our service mode, such as the purpose of processing personal information, types of personal information processed, and methods of using personal information.

b) Significant changes in ownership structure, organizational structure, etc., such as changes in ownership due to business adjustments, bankruptcy, and mergers and acquisitions.

c) Significant changes in the main objects of personal information sharing, transfer, or public disclosure.

d) Significant changes in your rights and methods of exercising rights regarding personal information processing.

e) Significant changes in the department responsible for personal information security, contact information, and complaint channels.

f) High-risk findings in the personal information security impact assessment report.

7. How to Contact Us
If you have any questions, comments, or complaints about our privacy policy, or if you wish to contact us, please do so using the following methods:
a) For specific issues related to software or user personal accounts (including obtaining your own personal information), please send an email to service@atliview.com.

b) For general inquiries or complaints about privacy issues, please email service@atliview.com, or send a letter to the following address: Suite 5B-5F, Aozhihao Building, No. 133 Xin Zhou 4th Street, Futian District, Shenzhen, Guangdong Province, China, Postcode: 518048.
If you are not satisfied with our response, especially if our handling of personal information has harmed your legitimate rights and interests, you can also complain or report to the regulatory authorities in your jurisdiction.

Legal Disclaimer:
This document is provided in multiple languages for the convenience of our users. The content of this document is intended to be general in nature and may not reflect the specific legal requirements of individual jurisdictions. Users are advised to seek legal advice or consult with legal professionals to understand their rights and obligations under the applicable laws in their region.

This policy was last updated on March 8, 2024, and will take effect on April 1, 2024.